Customer Support Agent (Norwegian)

40 weekly working hours, including some weekends on rotation bais
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About the job

Rubiko is the leading online gaming industry service providers for quality customer support. We are constantly recruiting international professionals to join our Customer Support team as Norwegian Customer Support Agent. If you believe you will enjoy working side by side with iGaming industry leaders, and you are looking to boost your career with an amazingly fast-growing company, we want to hear from you!

The main tasks:

  • Help and communicate with our customers via e-mail and live chat
  • Providing customer support on gaming, financial, technical, or any applicable issues related to the Customer Support department
  • Guide customers through the site and/or mobile phones and assisting them in using the various services and products offered
  • Work collaboratively with other team members and contribute to a good atmosphere at the office
  • Actively report internally to the team lead and various partners with information about the status of the various markets and customers

Minimum requirements:

  • Previous experience in Customer Support and the iGaming industry is an advantage
  • Native in Norwegian – both verbal and written, is mandatory
  • Excellent written and verbal communication skills
  • Excellent team player, with an initiative to work independently
  • Can work well under pressure
  • Flexible when it comes to working hours

Benefits:

  • Assistance in obtaining NIE and SS number
  • Online Spanish classes
  • Company wellness bonus and training & development benefits
  • Great remote international working environment and fun colleagues
  • Fun company remote events and team buildings
  • Competitive fixed salary + commissions + bonuses

Working hours:

  • 40 weekly working hours, including some weekends on a rotation basis
  • Rotating shifts from 08:00 - 17:00 and 16:00 - 01:00 am
  • Onboarding training: 3 weeks


Feel free to contact us with any questions. Looking forward to hearing from you!

We usually respond within three days

Or, know someone who would be a perfect fit? Let them know!

Barcelona

Rubiko
08029 Barcelona Directions View page

  • Wellness Benefits

    We believe that wellbeign is a priority in everyone´s life. To support every employee´s work-life balance, Rubiko offers a yearly wellness bonus to use for a mind, body or spiritual practice for everyone´s personal preference.

    Each one in the team translates this into a specific choice, gym membership, a sports activity such as sailing, badmilton, tennis, windsurf, cycling, personal coaching, yoga... we are all unique!

    We feel proud to know that everyone in the team is actively working on their wellbeign by practicing what each one enjoys the most.

  • Team Building

    We love to bond and believe that all our team buildings bring us closer and offer us the opportunity to know the person behind the professional qualities. This potentializes our work together and our company vision.

    We do brunches, lunches, parties, sports sessions, local cultural discoveries and fun company events.

    We unwind, share, enjoy and celebrate all together.

  • Relocation to Barcelona

    We offer the opportunity to work from anywhere in the world. And, if you wish to be based in Barcelona, we offer you a relocation package that includes travel, administrative paperwork and housing.

    We want to make sure your landing is smooth and stress-free.

Working Style & Company Culture


At Rubiko we work as a united team and we maintain connected, good communication is key for us. 


We are working fast-pace, following daily igaming trends, operating a non-stop 24/7 support service for online players. We support each other and cherish our daily accomplishments. 

 

We put no excuses to meet-up, gather virtually or message to share, and stay up to date with each other. 

 

We create memorable moments and simply have the best times at work and outside of work! 

Already working at Rubiko?

Let’s recruit together and find your next colleague.

email
@rubiko.tech
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