Customer Support Agent - Russian Speaking

Rubiko is growing and expanding, and we want to work with the best. Are you looking for an entry-point into the iGaming industry?
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We are experts in the field of customer support, tailored for the iGaming industry. We are searching for a Russian speaking Customer Support Agent to be part of our team in any city in Spain! You will be providing customer support to our clients in the iGaming industry.

 

Job responsibilities:

  • Communicate with our customers via e-mail and live chat
  • Provide customer support on gaming, financial, technical, or any applicable issues related to the Customer Support Services
  • Guide customers through the site and/or mobile phone assisting them in using the various services and products offered
  • Work collaboratively with other team members, contribute to our high performance & quality work culture and good working atmosphere 
  • Actively report internally to team leads and various business partners with information about the status of the various markets and customers cases 

 

Qualifications:

  • Previous experience in the Customer Support industry is an advantage
  • IGaming knowledge is not required - our in-house learning program is the best entry point into the industry 
  • Native in Russian – both verbal and written, is mandatory
  • Excellent written and verbal communication skills
  • Great team player an ability to work with autonomy and good initiative 
  • Can work well under pressure and navigate online in multiple platforms
  • Eager to learn and keep up with new updates information in a fast paced industry 
  • Adaptability to work in established shifts and some weekends: 2 weeks morning shift/2 weeks evening shift

 

Job Benefits

  • Remote work and allowance 
  • E-Learning professional development program 
  • Sports Memberships
  • Competitive fixed salary + commissions + bonuses
  • Assistance to obtain NIE and SS number for relocating to Spain 

 

 

Industry

Gambling & Casinos

Employment Type

Full-time

Job Functions

Customer Service

Rubiko Jobs

https://careers.rubiko.tech/

Or, know someone who would be a perfect fit? Let them know!

Barcelona

Rubiko
08029 Barcelona Directions View page

  • Wellness Benefits

    We believe that wellbeign is a priority in everyone´s life. To support every employee´s work-life balance, Rubiko offers a yearly wellness bonus to use for a mind, body or spiritual practice for everyone´s personal preference.

    Each one in the team translates this into a specific choice, gym membership, a sports activity such as sailing, badmilton, tennis, windsurf, cycling, personal coaching, yoga... we are all unique!

    We feel proud to know that everyone in the team is actively working on their wellbeign by practicing what each one enjoys the most.

  • Team Building

    We love to bond and believe that all our team buildings bring us closer and offer us the opportunity to know the person behind the professional qualities. This potentializes our work together and our company vision.

    We do brunches, lunches, parties, sports sessions, local cultural discoveries and fun company events.

    We unwind, share, enjoy and celebrate all together.

  • Relocation to Barcelona

    We offer the opportunity to work from anywhere in the world. And, if you wish to be based in Barcelona, we offer you a relocation package that includes travel, administrative paperwork and housing.

    We want to make sure your landing is smooth and stress-free.

Working Style & Company Culture


At Rubiko we work as a united team and we maintain connected, good communication is key for us. 


We are working fast-pace, following daily igaming trends, operating a non-stop 24/7 support service for online players. We support each other and cherish our daily accomplishments. 

 

We put no excuses to meet-up, gather virtually or message to share, and stay up to date with each other. 

 

We create memorable moments and simply have the best times at work and outside of work! 

Already working at Rubiko?

Let’s recruit together and find your next colleague.

email
@rubiko.tech
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