Swedish Customer Support Agent
We are looking for a Customer Service Agent (Swedish-speaking) to join our Team based in Spain. You will be providing customer support to our clients in the iGaming industry.
We usually respond within three days
We are experts in the field of customer support, tailored for the iGaming industry. We are searching for a Swedish-speaking Customer Support Agent to be part of our team in any city in Spain! You will be providing customer support to our clients in the iGaming industry.
Job responsibilities:
- Communicate with our customers via e-mail and live chat
- Provide customer support on gaming, financial, technical, or any applicable issues related to the Customer Support Services
- Guide customers through the site and/or mobile phone assisting them in using the various services and products offered
- Work collaboratively with other team members, contribute to our high performance & quality work culture and good working atmosphere
- Actively report internally to team leads and various business partners with information about the status of the various markets and customers cases
Required qualifications:
- Previous experience in the Customer Support industry is an advantage
- IGaming knowledge is not mandatory - our in-house learning program is the best entry point into the industry
- Native in Swedish – both verbal and written, is mandatory
- Excellent written and verbal communication skills
- Great team player an ability to work with autonomy and good initiative
- Can work well under pressure and navigate online in multiple platforms
- Eager to learn and keep up with new updates information in a fast-paced industry
- Adaptability to work rotation shifts and some weekends.
Job Benefits
- Remote work and allowance
- E-Learning professional development program
- Sports Memberships
- Competitive fixed salary + commissions + bonuses
- Assistance to obtain NIE and SS number for relocating to Spain
Industry
Gambling & Casinos
Employment Type
Full-time/Permanent Contract
Job Functions
Customer Service
Rubiko Jobs
- Department
- Customer Support
- Role
- Swedish Customer Support Agent
- Locations
- Barcelona
- Remote status
- Fully Remote
Barcelona
Why Rubiko?
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Wellness Benefits
We believe that well-being is a priority for everyone - not only in your private but also in your professional life. To support every employee's work-life balance, Rubiko offers a yearly wellness bonus that can be used for personal health activities. Each team member translates this into a different activity: It could be a gym membership, a sports activity such as sailing, badminton, tennis, windsurfing, cycling, a personal coaching lesson, yoga... We are all unique and define health for ourselves! That's why we want to have an individual approach to our employees' health benefits.
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Team Building
At Rubiko, we love to bond with the people we work with. There’s nothing better than working in an environment where you get along with each other if you ask us: That’s why we believe that team buildings do not only bring us closer and offer us the opportunity to get to know our colleagues better, but they also potentialize our work together and sharpen our company vision. We do brunches, lunches, parties, sports sessions, local cultural discoveries and fun company events. We unwind, share, enjoy and celebrate all together.
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Relocation to Barcelona
We offer the opportunity to work from anywhere in the world. And, if you wish to be based in Barcelona, we offer you a relocation package that includes travel, administrative paperwork and housing.
We want to make sure your landing is smooth and stress-free.
Working Style & Company Culture
At Rubiko we work as a united team and we stay connected - good communication is key for us.
We are working fast-paced, following daily iGaming trends, operating a non-stop 24/7 support service for online players. We support each other and cherish our daily accomplishments: We are here to celebrate successes.
We make no excuses to meet up, gather virtually or message to share, and stay up to date with each other.
We create memorable moments and we are always trying to have the best times inside and outside of work!
About Rubiko
Swedish Customer Support Agent
We are looking for a Customer Service Agent (Swedish-speaking) to join our Team based in Spain. You will be providing customer support to our clients in the iGaming industry.
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