To support our growth as experts in the field of customer support, tailored for the iGaming industry, we are internally recruiting a Payment & Fraud Analyst to be part of our Payment Services Department. In this position, you will assure the day to day payment services operations and partner´s service satisfaction. You will be part of a team of analysts and collaborating across new brands and the support team. We are at a fast-growing pace and if you are interested in developing within Rubiko and gaining cross functional experiences in iGaming, this can be a new exciting opportunity to make an impact in the business growth.

Responsibilities

• On a day-to-day basis, monitor and process incoming and outgoing payments and ensure they are correctly authorised and completed in a timely manner.

• Review incoming and outgoing payments to identify points of friction in the customer journey and ways in which the customer experience can be improved.

• Assure incoming customer payments and optimise the best payment available methods for these players.

• Ensure accurate reconciliation of payments between customer accounts, our payment processing channels, and our corporate bank accounts.

• Through regular customer interactions, identify bugs and issues with current payment methods and work with the technical team to quickly resolve these problems.

• Collaborate with the support team on different payment methods which will include dealing with escalated customer issues and providing informative and easy to understand briefing documents.

• Identify customer fraud and report to the fraud specialist.

• Follow market trends on different payment methods to propose the best solutions.

Requirements

• At least 1 year experience as customer support agent or payment analyst

• Payments or AML experience in the online gaming or other sector would be a plus

• Fluent in English, advanced-level proficiency in spoken and written

• Analytical skills and the ability to identify key trends in data and draw meaningful conclusions

• The ability to collaborate as a team player, communicate and report across different business functions

• Adept navigating on multiscreen and willingness to learn new payment software tool

• Great attention to detail and the ability to quickly identify anomalies in ingoing and outgoing payments.

Additional information

• Training & development in different payment methods, payments and fraud monitoring processes and payment software will be provided.

• Remote working option

• Operating service hours: weekends & rotating shifts.