iGaming Payment & Fraud Analyst
To support our growth as experts in the field of customer support, tailored for the iGaming industry, we are internally recruiting a Payment & Fraud Analyst to be part of our Payment Services Department. In this position, you will assure the day to day payment services operations and partner´s service satisfaction. You will be part of a team of analysts and collaborating across new brands and the support team. We are at a fast-growing pace and if you are interested in developing within Rubiko and gaining cross functional experiences in iGaming, this can be a new exciting opportunity to make an impact in the business growth.
On a day-to-day basis, monitor and process incoming and outgoing payments and ensure they are correctly authorised and completed in a timely manner.
Review incoming and outgoing payments to identify points of friction in the customer journey and ways in which the customer experience can be improved.
Assure incoming customer payments and optimise the best payment available methods for these players.
Ensure accurate reconciliation of payments between customer accounts, our payment processing channels, and our corporate bank accounts.
Through regular customer interactions, identify bugs and issues with current payment methods and work with the technical team to quickly resolve these problems.
Collaborate with the support team on different payment methods which will include dealing with escalated customer issues and providing informative and easy to understand briefing documents.
Identify customer fraud and report to the fraud specialist.
Follow market trends on different payment methods to propose the best solutions.
At least 1 year experience as customer support agent or payment analyst
Payments or AML experience in the online gaming or other sector would be a plus
Fluent in English, advanced-level proficiency in spoken and written
Analytical skills and the ability to identify key trends in data and draw meaningful conclusions
The ability to collaborate as a team player, communicate and report across different business functions
Adept navigating on multiscreen and willingness to learn new payment software tool
Great attention to detail and the ability to quickly identify anomalies in ingoing and outgoing payments.
Training & development in different payment methods, payments and fraud monitoring processes and payment software will be provided.
Remote working option
Operating service hours: weekends & rotating shifts.
- Payment, Fraud & AML
- Payment & Fraud Analyst
- Remote status
- Hybrid Remote
We believe that well-being is a priority for everyone - not only in your private but also in your professional life. To support every employee's work-life balance, Rubiko offers a yearly wellness bonus that can be used for personal health activities. Each team member translates this into a different activity: It could be a gym membership, a sports activity such as sailing, badminton, tennis, windsurfing, cycling, a personal coaching lesson, yoga... We are all unique and define health for ourselves! That's why we want to have an individual approach to our employees' health benefits.
At Rubiko, we love to bond with the people we work with. There’s nothing better than working in an environment where you get along with each other if you ask us: That’s why we believe that team buildings do not only bring us closer and offer us the opportunity to get to know our colleagues better, but they also potentialize our work together and sharpen our company vision. We do brunches, lunches, parties, sports sessions, local cultural discoveries and fun company events. We unwind, share, enjoy and celebrate all together.
Relocation to Barcelona
We offer the opportunity to work from anywhere in the world. And, if you wish to be based in Barcelona, we offer you a relocation package that includes travel, administrative paperwork and housing.
We want to make sure your landing is smooth and stress-free.
Working Style & Company Culture
At Rubiko we work as a united team and we stay connected - good communication is key for us.
We are working fast-paced, following daily iGaming trends, operating a non-stop 24/7 support service for online players. We support each other and cherish our daily accomplishments: We are here to celebrate successes.
We make no excuses to meet up, gather virtually or message to share, and stay up to date with each other.
We create memorable moments and we are always trying to have the best times inside and outside of work!
iGaming Payment & Fraud Analyst
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