PayDirection: Revolutionising Payment Operations through Training, Guidance, and Empowerment.

Here at PayDirection, we redefine payment operations with innovative products, expert guidance, and cutting-edge technology. Our comprehensive training programs empower businesses to navigate the dynamic payment landscape and make informed decisions, while our state-of-the-art solutions optimise operations and unlock new revenue streams.

At PayDirection, we believe in transformation. Our team equips businesses with strategic insights, industry best practices, and the latest technology to streamline operations, enhance efficiency, and improve the customer experience. As your trusted partner, we tailor our solutions to your unique needs, provide ongoing support, and proactively identify opportunities for optimization.

With a strong presence in Marbella and Malta, we're dedicated to delivering excellence and innovation in our field. We're looking for a dynamic and innovative Junior Payment Optimization Specialist to join our team.

Position Overview:

As a Junior Payment Optimization Specialist, you will play a crucial role in ensuring the reliable, innovative, and comprehensive management of our clients' payment systems and operations. Your primary responsibility will be to deliver exceptional service and solutions that align with our clients' payment strategies and objectives. With your expertise in payments, you will work with clients, stakeholders, and product teams to optimize processes, improve customer satisfaction, and drive growth. Join our dynamic team and be at the forefront of revolutionizing the payments landscape.

Responsibilities:

• Acting as the primary point of contact for clients, establishing strong relationships, and providing exceptional customer service.

• Taking end-to-end responsibility for delivering reliable, innovative, and comprehensive payment solutions that meet clients' needs.

• Collaborating closely with clients and key stakeholders to align initiatives with their payment strategy and roadmap.

• Developing and maintaining an attractive service value proposition that ensures high customer satisfaction, retention, and growth.

• Maintaining, developing, and creating new services, functionalities, and expertise to support clients and internal teams.

• Creating and updating internal knowledge base documentation, templates, and procedures to ensure accurate and up-to-date information.

• Generating and maintaining client reports, dashboards, notifications, and alerts to provide timely insights and updates.

• Escalating client issues to product teams and collaborating on resolution plans.

• Collaborating with product teams to contribute to proposition development and effective implementation strategies.

• Organizing and delivering comprehensive product training for clients to ensure optimal utilization.

• Performing audits, analysing data, and providing insights and recommendations to support decision-making processes.

• Staying informed about the latest payment trends, industry developments, regulatory changes, and security enhancements.

• Researching and engaging with different payment solutions in the market to maintain an up-to-date payment marketplace.

• Defining and documenting system improvement requirements to enhance scalability and reliability in payment processing.

Qualifications:

• Minimum 1 years of proven experience in payments operations, optimization, or related roles, preferably with a focus on client management.

• Minimum of 1 year of knowledge within the Igaming industry.

• Global knowledge of payment systems, processes, and industry trends.

• Strong customer service orientation with a focus on delivering exceptional client experiences.

• Excellent communication, negotiation, and relationship-building skills.

• Analytical mindset with the ability to gather insights, analyze data, and make data-driven recommendations.

• Strong project management skills with the ability to prioritize tasks and meet deadlines.

• Familiarity with regulatory compliance and security standards in the payment industry.

• Continuous learning mindset to stay updated with industry developments and emerging technologies.

Why PayDirection?

• Opportunity to work in the vibrant payment industry.

• Work from anywhere in the world as the position is fully remote.

• Career growth and development opportunities within a rapidly expanding company!

Join us on this transformative journey and experience the power of PayDirection.